Welcome to www.marouf this website is provided by Marouf Food Industries (Marouf Coffee). Please note that your use of the Website’s services constitutes your unconditional agreement to follow and be bound by these terms and conditions (“Terms and Conditions”). We reserve the right to amend the terms and conditions at any time.

Privacy Policy:

We are committed to protecting your privacy, and our team deals with this information for the purposes of follow-up and completing the purchase process correctly. This information is used only for commercial purposes. We inform you that we will not share this information. We also review our systems and data to ensure the best services. Marouf Food Industries (Marouf Coffee) also guarantees to deal with all information related to its customers with complete confidentiality.

Cancellation Policy (from our side):

We would like to inform you that we have the right to cancel your order according to our sole policies for any reason without giving these reasons to customers. We would also like to inform you that some purchase orders may be stopped or canceled due to the lack of the required quantity or an error in entering a name, description, or price. In these cases, the paid amount will be returned entirely to the customer.

Customer Cancellation Policy:

The order is canceled within 24 hours of placing it. A full money refund will be granted. After the first 24 hours, the order will be processed and considered final.

Return Policy:

We at Bun Maarouf offer the best and finest types of coffee and cardamom. In the case of any complaint regarding either product or service, a full or partial refund will be issued to the customer.

Illegal operations:

We reserve the right to recover the price of products, collection costs, and attorney’s fees from persons using our website fraudulently. We reserve the right to initiate legal action against these persons for their fraudulent use of the website, and for any other unlawful acts, actions, or omissions in violation of these terms and conditions.

Shipping and delivery policy:

Our shipping and delivery prices include full door-to-door shipping costs to the customer’s address specified on the order. Any extra Local costs, such as custom fees, Tariffs, Local storage fees, etc are the responsibility of the customer. Upon shipping, we guarantee a fresh and defect-free product. Any defect incurred due to shipping or custom inspection is not our responsibility and should be filed as a claim by the customer in order to proceed with the correct follow-up.

Delivery time:

Local orders within 24 hours from the time of ordering

International orders: 3-5 working days